01About the shop
These terms apply to shorttcuts.shop, its customer accounts and purchases made through the website. “Shorttcuts,” “we,” “us” and “our” refer to this online shop, operated by Nova Softworks. Nova Softworks handles the website, customer payments and fulfillment arrangements.
Shorttcuts sells hair products and grooming essentials. Orders are fulfilled through third-party suppliers, including CJdropshipping, and delivery carriers. Contact Shorttcuts for help with your purchase, including when a supplier ships it directly to you.
02Using the store
By creating an account or placing an order, you agree to these terms. You must be at least 18, or the age of legal majority where you live, to place an order, and you must be authorized to use the payment method you provide.
Provide accurate contact and delivery information. Do not use the site for fraud, unauthorized access, interference with another customer’s account, or unlawful activity. We may restrict access where reasonably necessary to protect customers, investigate misuse or comply with law. Restrictions do not remove your rights relating to an existing purchase.
03Accounts and order access
You may sign in with Google or Apple, or check out as a guest when checkout is available. Keep your sign-in account and private order links secure. Anyone with a guest order link may be able to view that order and its support conversation.
Use the same sign-in provider to return to your account. Using the same email with a different provider does not automatically combine accounts or attach earlier guest orders. Contact support if you need help accessing a purchase.
Our Privacy Policy explains how account, order and support information is handled.
04Products and prices
Prices are in US dollars (USD). Shipping and applicable taxes are shown before you authorize payment. The total on the final payment screen is the amount you agree to pay. Prices and availability may change before an order is placed.
We aim to describe products accurately. Packaging or appearance may vary, and screen colors may differ from the actual product. If a material error or stock issue prevents us from fulfilling an order as purchased, we will contact you to resolve it or cancel and refund the affected items. We will not charge a higher price or substitute a different product without your agreement.
05Orders and payment
Stripe processes payments for Nova Softworks. A payment confirmation acknowledges receipt of your order and payment; it is not a shipment confirmation. Orders remain subject to successful payment, availability and reasonable fraud checks.
Purchases are one-time payments unless a separate offer expressly states otherwise. These terms do not enroll you in a subscription. If we cannot fulfill a paid order, we will notify you and refund the unfulfilled portion, including associated shipping and tax where applicable.
06Shipping and delivery
Checkout currently accepts eligible delivery addresses in the United States. Products may ship from a US or overseas supplier warehouse. Available shipping charges depend on the products and destination and are calculated before payment. Some products must be ordered separately because they ship from different countries.
Processing and delivery estimates depend on the listing, supplier and carrier. A transit estimate is not a guaranteed arrival date. We provide tracking when it becomes available. Contact us if tracking is missing, a parcel is delayed, or an order is marked delivered but has not arrived.
If we cannot ship within the time promised, or within the applicable legal timeframe when none is stated, we will provide a delay notice and the required choice to accept the delay or cancel for a refund. Nothing in these terms limits your rights for unshipped or undelivered goods.
Check your address before paying and contact support immediately if it needs correction. Once an order is being fulfilled, an address change may no longer be possible.
07Cancellations, returns and problems
To request a cancellation, return or refund, open a conversation from your order page or email [email protected] with your order number and the issue. Request cancellation as soon as possible. We will try to stop an order before fulfillment, but cannot guarantee cancellation after processing or shipment has begun.
Contact us promptly about damaged, defective, incorrect or missing goods. Keep the product and packaging while we investigate. We may ask for information needed to confirm the issue and will arrange an appropriate remedy, such as replacement or refund, consistent with your legal rights.
For other return requests, contact us before sending anything back. Eligibility depends on the item, its condition and any return offer disclosed with the product at purchase. These terms do not promise a general change-of-mind return window. Any additional return offer does not restrict rights provided by law.
We will provide the applicable return instructions and explain any return shipping responsibility before you send an item. Do not send returns to a barber shop, a payment-provider address or the supplier’s address without our instructions. Approved refunds go back to the original payment method; the time until funds appear depends on the payment provider and your bank.
08Using your products
Follow the manufacturer’s directions, ingredient information and safety warnings. Consider allergies and sensitivities before use, and stop using a product if it causes irritation. Product descriptions and barber recommendations are not medical advice. For electrical grooming tools, follow the manufacturer’s charging, cleaning and handling instructions.
09Support and website content
Our on-site support inbox is available through your account or private order link. Conversations are handled by authorized store staff and are not a public forum. Support is not an instant-chat or emergency service; return to the conversation to check for a reply.
The website’s branding, design and original content belong to their respective owners. You may use them to browse and make purchases, but not copy or misuse them in a way that infringes someone else’s rights.
10Your rights and changes to these terms
Nothing in these terms excludes mandatory consumer protections or any liability that cannot lawfully be excluded. If part of these terms is unenforceable, the remaining terms continue to apply to the extent permitted by law.
We may update these terms and will change the effective date when we do. Updated purchase terms apply to future orders; an earlier purchase remains subject to the terms disclosed when it was placed, unless a change is legally required or you agree to it.
11Contact us
For questions about these terms or an order, contact Shorttcuts Support through your support inbox or at [email protected]. Email is available if you cannot sign in or access your order link.