01Who we are
This policy covers personal information handled through shorttcuts.shop, including customer accounts, orders and support conversations. Nova Softworks operates the shop and manages customer payments and fulfillment arrangements.
For privacy questions or requests, email [email protected] or use Shorttcuts Support. You do not need to create an account to contact us by email.
02Information we collect
- Sign-in information: your Google or Apple account identifier, the provider you use, and your verified email address when supplied. Apple may provide a private relay email address. We do not receive your Google or Apple password.
- Order and delivery information: your name, email, delivery address, phone number, selected products, quantities, prices, shipping charges, tax, order status and tracking information. We also keep checkout attempts needed to complete or reconcile an order, including attempts where payment is not completed.
- Payment records: payment and refund status, amounts, payment references, and information needed to reconcile transactions or handle disputes. You enter card details on Stripe’s payment page; our shop does not store full card numbers or card security codes.
- Support information: message contents, subjects, related order references, conversation status and timestamps. If you email us, we also receive the email contents and sender information. Do not send passwords, full card details or unnecessary sensitive information.
- Technical information: IP addresses, browser and device information, request times, security events and service logs that our hosting and security providers process when you use the site. We also use essential browser storage described below.
03How we use information
We use information to authenticate accounts; show order history; calculate shipping and tax; process payments; arrange fulfillment and delivery; provide order updates and customer support; process refunds; prevent fraud and unauthorized access; keep the service working; and maintain business, accounting and legally required records.
We also use order totals and product sales to understand the shop’s performance. Providing an email for an order or support request does not subscribe you to marketing emails.
04Who receives information
Authorized shop staff and Nova Softworks can access information needed to operate the store and help customers. The following services also process information as part of providing the shop:
- Stripe: receives checkout, customer, delivery and payment information to process payments, calculate tax, prevent fraud and manage payment disputes and refunds.
- CJdropshipping and delivery partners: receive the product and order details, recipient name, email, phone and delivery address needed to fulfill and deliver a purchase. Shipping quotes also use product and destination information.
- Google or Apple: authenticate you when you choose their sign-in option. Each provider also processes information about your use of its sign-in service.
- Cloudflare and our hosting providers: process web traffic and technical information to host, protect and deliver the website and its data.
- Resend: processes recipients, message content and delivery information for transactional emails when the shop sends them.
- Cloudflare Email Routing and our Google-hosted support inbox: process and forward messages you send to our support email. On-site conversations are stored in the shop’s database for authorized staff to handle.
- Product image hosts: may receive your IP address and browser request information when your browser loads supplier-hosted product images.
We may also disclose information when reasonably necessary to comply with law or legal process, protect people and the service, investigate fraud, or establish or defend legal claims. If the business is transferred, relevant records may be transferred with it, subject to applicable law and appropriate notice.
We do not sell personal information or share it for cross-context behavioral advertising. Operational disclosures, such as sending an address to a delivery partner, are described above. Providers may also process information for their own legal, security and account purposes under their policies.
06How long information is kept
Retention depends on the type of information and why it is needed. Account and order records support access, fulfillment, refunds and customer service. Transaction records may need to be retained for tax, accounting, fraud prevention or legal obligations. Support records may be needed for follow-up questions and disputes.
There is not a single automatic deletion period for all shop data. When reviewing a deletion request, we assess outstanding orders, required recordkeeping and other lawful reasons for retention. Information retained for those reasons is not a reason to keep an account available for ordinary sign-in. Backup copies and independent provider records may follow separate retention cycles and obligations.
07Your choices and privacy requests
You can review orders linked to your signed-in account and return to your support conversations. Contact us to request access to, correction of, a copy of, or deletion of your personal information, or to request account closure. Requests are handled through support; the shop does not currently have a self-service account deletion button.
We may ask for information reasonably needed to verify your identity or authority before acting. We handle requests according to applicable law and explain if information must be retained or a request cannot be fulfilled. Additional rights and response deadlines may apply depending on where you live.
You can manage the shop’s access from your Google or Apple account settings. Disconnecting that access does not by itself delete purchase or support records held by Shorttcuts. Sign out on shared devices and keep guest order links private.
08Security and processing locations
We use safeguards including HTTPS, access restrictions and protected sign-in sessions. No website or storage system can guarantee absolute security. If you believe someone has accessed your account or private order link, contact support.
The shop and its providers may process information in the United States and other countries, including countries where fulfillment partners operate. Privacy laws may differ between locations. Where applicable law requires additional safeguards for transfers, those requirements apply.
09Children’s information
The shop is intended for adult purchasers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can investigate and address it.
10Updates and contact
We will update the effective date on this page when this policy changes. For material changes, we will provide an appropriate notice through the site or another suitable channel and obtain consent where required. Changes will not remove rights you have under applicable law.
Contact [email protected] with “Privacy request” in the subject, or open a conversation with Shorttcuts Support.